At Coinexpress, we value your privacy and strive to protect your personal data therefore your personal data will only be collected and stored in accordance with this Privacy Policy and our Terms of Use.
Again any references to “Coinexpress.co.za”, “we”, “us”, “our” or any similar term is to Coinpay Pty. who is the data controller.
This Privacy Policy explains how we collect personal data. When you open and we execute an order for you, provide you with cryptocurrency, or communicate with you,
we may collect your personal data. We do this in the following instances:
- when you provide it to us as part of the FICA and KYC process.
- when you communicate with us by email, telephone or any other means,
we store the communication and all the information provided within. - when you use the Coinexpress exchange platform we collect
information on your transactions details. - we record your IP address.
How we use your personal data
We use personal data to verify your identity in accordance with Know Your Customer (KYC) or Anti-Money Laundering (AML) and sanctions screening requirements. We also use your data to prevent fraudulent or unauthorised use of our products and services, to improve our products and services, and to develop new products and services or to respond
to your enquiries and to resolve disputes. Where necessary to protect our legal rights and interest,
or the interests of others, we also use personal data in relation to legal claims, compliance, audit,
risk management and regulatory functions. We may also use personal data in connection with the
acquisition, merger or sale of a business.
How we share personal data
We share personal data with any person that works for Coinpay pty. or any of its companies.
Your personal data may also be shared with financial and other institutions we partner
with to provide our products and services or companies and organisations that provide
services to us, including in relation to
technical infrastructure. We also share your personal data when conducting due
diligence and processing or otherwise fulfilling the transactions that you have requested. We will otherwise treat your personal data as private and confidential and will
not share it with other parties except in cases where you have given us permission, where we believe it is reasonably necessary to comply with any law, regulation,
legal process or governmental request such as a court order, to enforce our
Terms of Use or other agreements, or to protect the
rights, property, or safety of us our customers or others or where we may
transfer rights and obligations pursuant to our agreement with you.
Security
Coinexpress places great importance on ensuring the security of your personal data.
We regularly review and implement up-to-date technical and organisational security
measures when processing your personal data. Employees of Coinexpress are
trained to handle personal data securely and with the
utmost respect, failing which they may be subject to disciplinary action.
Global company
Even though we are a local South African based company, any online company
operating on the world wide web (the internet) should be considered
as a global company as it may knowingly or unknowingly make use of
third party services such as servers or utilize third party communications
outside of our jurisdiction. Therefore the personal data we collect
may be transferred to, stored and processed outside of the jurisdiction
in which you reside, and the laws of those countries may differ from
the laws applicable in your own country. For example, data collected
in the European Economic Area (EEA) may be transferred to, stored and
processed at a destination(s) outside of the EEA.
Any processing of such data will be undertaken by our staff,
or the staff of our third party service providers, whose roles
will include verifying your identity, processing payment details, and providing customer support.
By accepting this Privacy Policy, and then submitting your personal data,
you agree to the transfer, storing or processing of it outside of your jurisdiction.
Retention of personal data
Coinexpress will retain your personal data, in compliance with
this Privacy Policy and the Terms of Use,
for the duration of your relationship with us, and afterwards
for such period as may be necessary for our
legitimate business purposes including but not limited to
compliance with our legal obligations, preventing fraud,
resolving disputes and enforcing agreements and
to protect the interests of Coinexpress and its customers, and as required by law.
Incomplete personal data
It is obligatory to provide your personal data on our buy or
sell forms to enable us to process your orders.
Should you decline to provide such personal data,
we may not be able to process your request.
Your have the right to access or update your personal data.
Most of the data Coinexpress collects,
and the ways in which we use it, are necessary
for us to provide the services we provide to you,
or to comply with our obligations. You also have certain
rights under data protection law, including the right
to object to the processing of
your personal data or to request that we provide you
with a copy of your personal data or correct, delete,
or restrict the processing of your personal data.
Please email us at [email protected] if you
would like to exercise any of the above rights.
These rights are limited in some situations,
such as where we are legally required to process your data,
and may limit your ability to use our products and services.
Data breaches
We will notify you and the relevant supervisory authority as
soon as we become aware of any data breach that is likely to result
in a risk to your rights and freedoms.
Revisions
We may amend this Privacy Policy from time to time.
Any such notice will be posted on our website, or sent by email
to the address provided by you when a new order is executed.
Should you have any query in relation to this
Privacy Policy or how we handle your personal data,
please contact us at [email protected]
